Swipe to find the Amazon Music app, and then swipe up to close it. On iOS, if you have an iPhone X or later model, swipe up from the bottom of the screen, pausing in the middle. Tap the Amazon Music app, and select Force Stop. On your Android phone, go to Settings > Apps & notifications. Next, force close the app and reopening it again. Restart your device, then reopen the app. When your Amazon Music app is frozen, “Turning it off and on again” is a trick which works wonders more often than not. For mobile data, make sure the settings for cellular or mobile data are toggled on. If your songs keep buffering on Amazon Music and you’re using Wi-Fi, check your settings are on and the right network is connected. When your Amazon Music app is crashing, not loading or displaying error messages, there are a few tricks to get you streaming music again.įirst check your internet connection. Image Credit: Amazon Let’s get your streaming back on track with some quick Amazon Music troubleshooting.
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